inquiry

inquiry
Questions, comments or more information?
Is your question not on one of our information pages or something is not entirely clear?deenorbuyPlease send us an email at info@big-buy-sales.com and tell us your name, contact number and the city you live in. If you need after-sales service, please send us the product photos.

FAQ
Q: How long will it take for my package to arrive?
A: On average, it takes 3-7 days for your order to be dispatched. Rest assured that we do everything we can to get your order to you as quickly as possible! Once your order has been dispatched, the estimated delivery time is 14-30 days, depending on your country or region. Please take into account public holidays that may affect delivery times.
Q: What about returns?
A: Returns and exchanges will be processed once we receive your return and inspect the item. Returns and exchanges will take at least 14 days to be processed after you receive the item.
Q: How do I contact you regarding my order?
A: Email (service@deenorbuycom) or use the form on this page to contact us.

Customer Service - Opening Hours
Monday to Friday 9:00 to 17:00
17:00 Saturdays from 10:00am to pm.
18:00 Closed on Sundays
Email: service@deenorbuy.com (We will respond to your email within 48 hours. Please be patient.)
If you have any problems or questions please feel free to contact us.